Shipping and delivery

At Fitness Recovery, we are committed to providing reliable and transparent shipping services. Below are the details regarding order processing, shipping, and delivery.

Order Deadlines and Processing Time

  • Order Deadline: 5:00 PM (GMT+01:00) — Central European Standard Time (Berlin)

  • Processing Time: 3 to 5 business days (Monday to Friday)

  • Orders placed after 5:00 PM will be processed on the next business day.

Delivery Timeframe

Within Germany and Austria

  • Courier Service: DHL

  • Shipping Time: 5 to 10 business days after dispatch

  • Total Time from Order to Delivery: 8 to 15 business days

Shipping Costs and Options

  • Standard Delivery: Free

  • Shipping Regions: Germany and Austria

  • Additional Options: Not available at this time. Only standard shipping is offered.

Shipment Tracking

After your order has been shipped, you will receive a shipping confirmation email.
If applicable, this email will include a tracking number. You can use this number to track your shipment via the courier’s tracking platform.

Address Changes

If you need to update your delivery address:

  • You have up to 24 hours after placing your order to request a correction.

  • Please contact our customer service as soon as possible to make changes.

Contact us at: support@fitnessrecovery.fit or via the contact form.

Missing or Lost Packages

If your package does not arrive or is lost during shipment, contact our customer service immediately.
We will work with DHL to investigate and resolve the issue as quickly as possible.

Privacy

We respect your privacy and handle all personal information collected during the order and shipping process with strict confidentiality.
For more information, please see our Privacy Policy.

Returns and Refunds

For complete information regarding returns and refunds, please refer to our Return Policy.

Customer Service

For any questions or concerns related to your order, contact our customer support team at: